Refund & Return Policy
We aim to ensure that every order reaches customers safely and correctly. Refund, replacement and cancellation requests are handled according to the conditions below.
Order Cancellation
Cancellation requests should be made before the order has been processed or dispatched. Once an order has been dispatched, cancellation may not be possible.
Damaged Products
If products arrive damaged, customers should contact our support team as soon as possible and provide the order number along with clear photos or videos of the damaged products and packaging.
Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your order, contact our support team with your order details so the issue can be reviewed.
Returns
Due to the nature and safety requirements of fireworks, returns may be restricted after delivery. Products should not be opened, used, altered or damaged if a return has been approved.
Refund Eligibility
Refunds may be considered for eligible cancelled orders, verified damaged products, incorrect products, missing products or other approved cases.
Refund Processing
Approved refunds will be processed after verification. The time required for the amount to appear may depend on the original payment method or financial service provider.
Delivery Charges
Delivery or handling charges may not be refundable where the order has already been dispatched or delivery services have already been provided, except where otherwise approved.
Used Products
Products that have been used, ignited, tampered with or improperly handled are not eligible for return or refund.
Proof Required
We may request the order number, payment information, photographs, videos or other reasonable evidence before approving a refund, replacement or return request.
Contact Support
For cancellation, damaged product, missing product, return or refund assistance, please contact our support team using the email address below.
Contact Support
For cancellation, damaged product, missing product, return or refund assistance:
support@sivakasicrackersfactorys.com© 2023 Crackers Factory. All Rights Reserved.